Our Strategy, Vision and Values

Vision

At PTS-247, our vision is to be the most trusted and reliable patient transport service, providing seamless, safe, and compassionate care for every patient, every journey.

Mission

Our mission is to deliver exceptional patient transport services with a focus on safety, punctuality, and empathy. We aim to ensure that every patient experiences a comfortable, stress-free, and dignified journey, from pick-up to drop-off.

Values

Caring:

We believe that demonstrating sincere concern for others’ needs through our actions promotes appreciation and tolerance, contributing to a safe and nurturing workplace environment.

Competence:

We consistently act with honesty and transparency for our staff, volunteers, students, patients, service users, and the entire organization, ensuring that we do what is right for everyone involved. 

Teamwork:

At the core of our values is teamwork—a commitment to collaborating openly with colleagues, patients, our drivers, suppliers and our clients -partners a to consistently achieve excellence in everything we do.

Improvement:

We believe in continuous improvement through learning, acquiring new skills, adapting to changing environments, and developing and implementing best practices to enhance the delivery of care and services.

Strategy

To achieve our vision and mission, our main priorities are :  Our Service Users; Our Staffs; Our Suppliers; Our Sustainable resources; Our Services

To achieve our vision and mission, we employ the following strategies:

Patient-Centric Care:

  • Prioritize the comfort, safety, and well-being of our patients.
  • Provide personalized care and attention to meet the unique needs of everyone.

Highly Trained Staff:

Employ experienced and compassionate healthcare professionals.

Invest in ongoing training and development to ensure our team remains at the forefront of patient care standards.

State-of-the-Art Fleet:

Maintain a modern fleet of vehicles equipped with the latest technology and medical equipment.

Ensure all vehicles are regularly serviced and sanitized to the highest standards.

Efficient Operations:

Implement advanced scheduling and routing systems to ensure punctual and reliable service.

Utilize real-time tracking and communication tools to keep patients and their families informed.

Commitment to Quality:

Adhere to strict quality control and safety protocols.

Continually seek feedback from patients and partners to improve our services.

Community Engagement:

Build strong relationships with healthcare providers, hospitals, and community organizations.

Participate in community outreach programs to support and promote health and wellness.

Our strengths:

  • Reliability: We are available 24/7 to meet your patient transport needs.
  • Safety: Our top priority is the safety and well-being of our patients.
  • Compassion: We treat every patient with kindness, respect, and dignity.
  • Professionalism: Our team of trained professionals provides the highest level of care.
  • Technology: We leverage the latest technology to ensure efficient and effective service delivery.

At PTS-247, we are committed to making a positive impact on the lives of our patients by providing exceptional transport services that you can rely on, day and night.

Meet the Team

Kevin Rampersad

Head of Operations

Harleen Kohli

Group Financial Controller at MGT (UK)

Alan Willis

Head of Commercials

Veronika Riabokrys

Senior Human Resources Associate

Mark Elliot

Operational Manager