Care Quality Commission (CQC)

Commitment to Quality and Safety

At PTS-247, we prioritize the health, safety, and well-being of our patients. As a leading provider of patient transport services, we are dedicated to maintaining the highest standards of care, which is why we work closely with the Care Quality Commission (CQC) to ensure our services are safe, effective, and compassionate.

What is the Care Quality Commission (CQC)?

The Care Quality Commission is the independent regulator of health and social care in England. Their role is to monitor, inspect, and regulate services to ensure they meet fundamental standards of quality and safety. The CQC publishes findings, including performance ratings, to help people choose care providers.

How We Meet CQC Standards

Rigorous Inspections

PTS-247 undergoes regular inspections by the CQC to assess our compliance with their comprehensive standards. These inspections cover several critical areas, including:

  • Safe: We ensure our transport services are safe, with well-maintained vehicles and trained staff ready to handle any situation.
  • Effective: Our services are designed to provide effective patient care, with clear protocols and continuous staff training.
  • Caring: We pride ourselves on delivering compassionate care, ensuring every patient feels respected and valued.
  • Responsive: Our team is responsive to the needs of our patients, providing timely and flexible transport solutions.
  • Well-Led: PTS-247 is managed by experienced leaders who foster a culture of excellence and continuous improvement.

Staff Training and Development

Our staff undergo continuous training to stay updated with the latest best practices in patient care and transport. We ensure that all team members are equipped with the knowledge and skills needed to deliver high-quality care, meeting and exceeding CQC standards.

Patient-centric Approach

We place patients at the heart of everything we do. By listening to feedback and continuously improving our services, we ensure that our patients receive the best possible care. Our commitment to patient-centered care aligns with the CQC’s focus on delivering services that are safe, effective, and compassionate.

Our Recent CQC Rating- https://www.cqc.org.uk/location/1-6755872266

Transparency and Accountability

At PTS-247, we believe in transparency and accountability. We regularly publish our CQC ratings and inspection reports on our website, allowing patients and their families to make informed decisions about their care.

Feedback and Improvement

We value the feedback of our patients and their families. If you have any comments or concerns about our services, please do not hesitate to contact us. Your feedback helps us to continually improve and provide the best possible care.

Contact Us

For more information about our services and our commitment to quality and safety, please contact us:

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Meet the Team

Kevin Rampersad

Head of Operations

Harleen Kohli

Group Financial Controller at MGT (UK)

Alan Willis

Head of Commercials

Veronika Riabokrys

Senior Human Resources Associate

Mark Elliot

Operational Manager